


It allows you to open a chat with a client in the desktop app immediately after choosing the "Open chat in Viber" option. When you click on the Send button, you can open a direct chat with a customer in WhatsApp.īasic integration with Viber works a bit differently. But if you send message with these variables from Client table or Client profile, they won't work. For example, variables connected to work orders will work only if you send message from Work order table or Work order dialogue window. Note that some of variables in message templates work only if you send message message from corresponding document. Then, you’ll see a dialogue window in which you can choose a message template and edit it if it’s needed. Simply hover over the client's phone number and choose the "Open chat in WhatsApp" option. So here it is - the basic integration with WhatsApp and Viber.īasic integration with WhatsApp allows you to send already configured message templates and open WhatsApp chats with customers in the desktop app just in a few clicks. That is why we’ve worked on new integrations to create more communication channels for your customers. According to statistics, WhatsApp has more than 2 billion users and Viber is used by more than 260 million people.
